Terms of service
**Terms of Service**
**Last updated: Aug 08, 2026**
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**1. Introduction and Acceptance of Terms**
Welcome to Wivana. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Wivana. Wivana operates this website, online store, and all related information, content, features, tools, products, and services (collectively, the "Services").
Our store is powered by Shopify, which enables us to provide you with a secure and curated shopping experience.
Please read these Terms of Service carefully before using our Services. They contain important information about your legal rights, including warranty disclaimers, limitations of liability, and dispute resolution provisions.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use or access our Services.
These Terms apply to all users of the Services, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
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**2. Eligibility and Account Registration**
To use certain features of our Services, you may be required to register an account. By creating an account, you represent and warrant that:
- You are at least the age of majority in your jurisdiction or have obtained parental consent
- You will provide accurate, current, and complete information during registration
- You will maintain the confidentiality of your account credentials
- You are solely responsible for all activities that occur under your account
- You will not share your account credentials with any third party
We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion and without prior notice.
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**3. Products and Services**
Wivana specializes in luxury beauty and fashion products. All products and services offered through our website are subject to availability. We reserve the right to:
- Limit the quantities of any products or services that we offer
- Discontinue any product at any time without notice
- Refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity
We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device's display of any color will be accurate.
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**4. Pricing and Payment**
All prices displayed on our website are in the currency indicated and are subject to change without notice. We reserve the right to correct any pricing errors that may occur, even after an order has been submitted.
We accept various payment methods, including credit cards, debit cards, and other payment options as displayed at checkout. By providing payment information, you represent and warrant that:
- You are authorized to use the payment method provided
- The billing information you provide is accurate and complete
- You authorize us to charge the total order amount to your selected payment method
If a payment is declined or fails, we reserve the right to cancel or delay your order.
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**5. Shipping and Delivery**
We aim to process and ship orders in a timely manner. However, delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or other factors beyond our control.
Risk of loss and title for products purchased from Wivana pass to you upon delivery to the shipping carrier. It is your responsibility to provide accurate shipping information.
If you have any issues with shipping or delivery, please contact us at **businesebay0@gmail.com**.
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**6. Returns, Exchanges, and Refunds**
Please refer to our Returns Policy for detailed information regarding returns, exchanges, and refunds. In summary:
- We offer a 30-day return policy from the date of receipt
- Items must be in their original condition, unworn or unused, with tags attached and in original packaging
- Proof of purchase is required
- To initiate a return, contact us at **businesebay0@gmail.com**
For customers in the European Union, you have a 14-day cooling-off period during which you may cancel or return your order for any reason, subject to certain conditions.
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**7. Intellectual Property Rights**
All content available on our Services, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of Wivana or its licensors and is protected by copyright, trademark, patent, and other intellectual property laws.
You may not:
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission
- Modify, create derivative works from, or reverse engineer any content or software provided through the Services
- Use any Wivana trademarks, logos, or other proprietary information without our prior written consent
You are granted a limited, non-exclusive, revocable license to access and use the Services for personal, non-commercial purposes. This license does not include any resale or commercial use of the Services or their contents.
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**8. User-Generated Content and Reviews**
We welcome your feedback, reviews, and other content ("User Content"). By submitting User Content to us, you grant Wivana a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You represent and warrant that:
- You own or have the necessary rights to submit the User Content
- Your User Content does not infringe upon the rights of any third party, including intellectual property, privacy, and publicity rights
- Your User Content does not contain defamatory, obscene, offensive, or otherwise unlawful material
We reserve the right to remove or edit any User Content at our discretion.
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**9. Prohibited Uses**
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Services or their content:
- For any unlawful purpose
- To solicit others to perform or participate in any unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code that will or may be used to affect the functionality or operation of the Services
- To collect or track the personal information of others
- To spam, phish, pharm, pretext, spider, crawl, or scrape
- For any obscene or immoral purpose
- To interfere with or circumvent the security features of the Services
We reserve the right to terminate your use of the Services for violating any of the prohibited uses.
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**10. Third-Party Links and Services**
Our Services may contain links to third-party websites or services that are not owned or controlled by Wivana. We do not endorse, guarantee, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.
We are not liable for any loss or damage arising from your use of third-party links, products, or services. You should review the terms and privacy policies of any third-party sites you visit.
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**11. Disclaimer of Warranties**
To the fullest extent permitted by applicable law, the Services and all products and services provided through them are provided on an "as is" and "as available" basis. Wivana makes no representations or warranties of any kind, express or implied, regarding:
- The operation or availability of the Services
- The accuracy, completeness, or reliability of any information, content, or materials provided through the Services
- The quality, safety, or suitability of any products purchased through the Services
- That the Services will be uninterrupted, timely, secure, or error-free
- That any defects or errors will be corrected
To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
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**12. Limitation of Liability**
To the fullest extent permitted by applicable law, Wivana, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to:
- Loss of profits, revenue, savings, or data
- Loss of goodwill or business reputation
- Replacement costs for any goods or services
- Any other damages arising from your use of or inability to use the Services
This limitation applies regardless of whether the claim is based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.
In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
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**13. Indemnification**
You agree to indemnify, defend, and hold harmless Wivana and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of:
- Your breach of these Terms of Service
- Your violation of any law or the rights of a third party
- Your use of the Services
- Any content you submit, post, or transmit through the Services
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**14. Force Majeure**
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, or disruptions in telecommunications or internet services.
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**15. Termination**
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our Services.
We reserve the right to terminate or suspend your access to the Services at any time, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
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**16. Governing Law and Dispute Resolution**
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration authority in the United Kingdom. However, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights.
You agree that any claim you may have against Wivana must be brought within one (1) year after the cause of action arises, or such claim shall be permanently barred.
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**17. Privacy and Data Protection**
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms of Service.
By using our Services, you consent to the collection and use of your information as described in our Privacy Policy. For more information, please review our Privacy Policy.
If you have any questions about how we handle your data, please contact us at **businesebay0@gmail.com**.
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**18. Changes to These Terms of Service**
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
We will provide notice of material changes by posting a notice on our website or sending an email to the address associated with your account.
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**19. Severability**
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
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**20. Entire Agreement**
These Terms of Service, together with our Privacy Policy and any other policies or operating rules posted by us on our website, constitute the entire agreement and understanding between you and Wivana and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
Any failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
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**21. Contact Information**
Should you have any questions, concerns, or complaints regarding these Terms of Service, or if you need to contact us for any reason, please reach out to us using the following contact details:
**Wivana**
**Email:** businesebay0@gmail.com
We aim to respond to all inquiries within 48 hours.
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**22. Additional Terms for Specific Jurisdictions**
**United Kingdom and European Union**
If you are a consumer in the United Kingdom or European Union, you may have additional rights under applicable consumer protection laws, including:
- The right to cancel orders within 14 days (cooling-off period)
- Statutory rights regarding defective or misdescribed products
- The right to seek redress through alternative dispute resolution mechanisms
These rights are in addition to the rights set out in these Terms and are not limited or excluded by these Terms.
**United States**
If you are a resident of certain U.S. states, you may have additional rights under state consumer protection laws, including the right to opt-out of the sale or sharing of your personal information as described in our Privacy Policy.
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Thank you for choosing **Wivana** – Where Luxury Beauty Meets Elegance.