Shipping policy
*Shipping Policy**
This Shipping Policy applies to all orders placed through Wivana. Throughout this policy, the terms "we", "us", and "our" refer to Wivana. By placing an order with us, you agree to the terms outlined below.
---
**Order Processing**
All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays. During peak seasons, processing times may be slightly longer. Once your order is shipped, you will receive a shipping confirmation email with tracking details.
---
**Delivery Time**
Estimated delivery time is approximately 10 to 12 business days from the date of shipment. Delivery times may vary depending on your location, customs clearance, weather conditions, or courier delays. We are not responsible for delays caused by third-party carriers or customs authorities.
---
**Worldwide Shipping**
We ship to many countries worldwide. Shipping availability and delivery times may vary by region. Some remote areas may not be eligible for shipping or may incur additional fees. Please check availability at checkout or contact us for more information.
---
**Tracking Information**
Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear. If your tracking information does not update for several days, please contact the carrier or reach out to us for assistance.
---
**Shipping Costs**
Shipping charges are calculated at checkout based on order weight, destination, and selected shipping method. Any free shipping offers will be clearly stated on our website and may be subject to minimum order requirements.
---
**Customs, Duties, and Import Taxes**
For international orders, customs duties, import taxes, and other local fees may apply. These charges are determined by your country's customs authority and are solely the responsibility of the customer. We are not responsible for delays caused by customs processing.
---
**Incorrect or Incomplete Addresses**
Please ensure your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an invalid address, additional shipping fees may apply to resend the order.
---
**Delayed or Lost Packages**
If your package is significantly delayed, please contact the carrier using your tracking number. If a package is confirmed lost in transit, we will work with the carrier to investigate and will offer a replacement or refund once the carrier confirms the loss.
---
**Damaged or Missing Items**
Please inspect your order upon delivery. If you receive damaged or missing items, contact us within 48 hours at **businesebay0@gmail.com** with your order number and photos of the issue. We will resolve the matter as quickly as possible.
---
**Order Cancellations**
You may request to cancel your order within 24 hours of placing it, provided it has not yet been processed. Once processed or shipped, orders cannot be canceled.
---
**Split Shipments**
If you order multiple items, they may be shipped separately from different warehouses. You will receive separate tracking numbers for each shipment, and items may arrive on different days.
---
**Changes to This Policy**
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated date.
---
**Contact Us**
If you have any questions regarding this Shipping Policy, please contact us at:
**Email:** businesebay0@gmail.com
---
**Wivana**